Marketplace Terms and Conditions

1. Who We Are and How to Contact Us

We are Lavasource Ltd, a limited company (registration number 12473950) whose registered office is at The Innovation Centre, Keckwick Lane, Daresbury, Warrington, Cheshire, England, WA4 4FS. For information on the best way to contact us, see https://lavasource.com/contact.

2. When These Terms Apply
   • These terms apply to all users of the Lavasource Marketplace, our online marketplace and were last updated on 17 September 2025.
   • Terms which appear in bold have specific meanings which you can access by clicking on them. For a full list of such terms, see clause 14 (Defined terms).
   • From time to time we may offer additional services or promotions which may have alternative or additional applicable terms which will be notified to you.
3. Setting up an account on the Lavasource Marketplace
   • You can set up an account on our online marketplace here www.marketplace.lavasource.com. An agreement between you and us governed by these terms will come into force when your account is set up.
   • You represent and warrant that:
     • the information you provide to us in connection with setting up your account on Lavasource Marketplace is complete and accurate and you will promptly notify us of any changes to it and keep the profile you create on the Lavasource Marketplace up to date; and
     • any documents you submit to us in response to any request from us at any time are either genuine documents or true copies of genuine documents.

and we may at any time require you to provide us with reasonable evidence that any information you have given us is true and up to date and that such information and your behaviour is in compliance with these terms.

• The policies set out below form part of these terms and the agreement between us. See condition 12 (Changes to our terms and policies) for how and when we tell you about changes and how you can end the agreement between us if you’re not happy with a change. The policies are:
  • Job poster guidelines;
  • Job seeker guidelines;
  • Data Protection policy.
• When you set up an account we’ll give you access to the Lavasource Marketplace. We’ll generally use the Lavasource Marketplace to communicate with you but may also contact you via telephone, email or other methods. You should use the Lavasource Marketplace to get in touch with us wherever possible, but we may also give you other ways of contacting us.

4. Use of the Lavasource Marketplace
   • You may only use the Lavasource Marketplace and the other computer systems that support, operate and comprise the Lavasource Marketplace (our systems) for posting jobs and/or seeking roles or candidates and communicating with us and other marketplace users as envisaged in these terms.
   • You agree to use all reasonable security practices to prevent unauthorised access or damage to our systems. These practices include but are not limited to making sure any devices you use to access our systems have up to date anti-virus protection and not introducing any viruses into our systems.
   • Except as permitted by any applicable law which you and we can’t agree to exclude, you must not:
     • attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our systems in any form or media or by any means.
     • attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our systems.
     • access all or any part of our systems to build a product or service which competes with them.
     • use our systems to provide services to third parties or allow or assist third parties to access our systems.
     • create multiple accounts to evade punishment or avoid restrictions.
   • You must ensure that your user profile and any posts on or use by you of Lavasource Marketplace:
     • comply with
       • all applicable laws, statutes, regulations and codes from time to time in force;
       • our policies and procedures applicable to your use of Lavasource Marketplace from time to time including those listed in condition 3;
     • don’t include anything which would encourage or allow marketplace users to contact you other than through the Lavasource Marketplace, such as email or social media contact details, website addresses or other links. We reserve the right to remove such information;
     • don’t use any search engine optimisation techniques which breach search engines’ guidelines or involve deception, including but not limited to keyword stuffing.
   • Platform Availability We aim to make the Lavasource Marketplace available to marketplace users on a 24/7 basis but we reserve the right to take some or all of our systems offline as reasonably required for routine and emergency maintenance or repairs. We’ll give you as much notice of such downtime as is reasonably possible. All communications using the internet may be affected by events outside our reasonable control (see condition 2).
5. Dealing With marketplace users
   • All marketplace users must click to accept these terms.
   • You must always use the Lavasource Marketplace to communicate with marketplace users who have contacted you regarding a role on Lavasource Marketplace and must not in any way ask or encourage anyone to contact you by other means prior to entry into a relevant contract .
   • You must
     • deal promptly and professionally with any marketplace user contact or questions using the Lavasource Marketplace. You and any other relevant parties will co-operate with each other in trying to resolve any such questions;
     • upload details of each relevant contract to the Lavasource Marketplace including details of any payment schedule ;
     • where a role involves the successful candidate submitting an invoice pursuant to a payment schedule the invoice must be uploaded to the market interface.
   • We are acting solely as a marketplace platform and do not undertake any checks on marketplace users or their posts and accordingly we accept no responsibility for the contents of an advertisement for a role or the suitability of a marketplace user for a role.
   • We will not be party to any relevant contract unless we (Lavasource Ltd) are acting as Job poster . You acknowledge and agree that:-
     • you are solely responsible for performing your obligations under any relevant contract you enter into and that we do not accept any liability arising from or related to any relevant contract ;
     • we do not vet or conduct any due diligence on either Job poster s or on Job seeker s (including not verifying identity, not undertaking any right to work checks nor having any involvement in or responsibility for the nature of any role) other than as expressly set out in the relevant Job poster guidelines or Job seeker guidelines,;
     • we do not take part in the interaction between marketplace users or have any involvement in the negotiation or performance of any relevant contract .
   • We’ll tell you if a marketplace user complains to us about you or one of your posts and we’ll provide you with all relevant details about the complaint. You must
     • deal with complaints we tell you about, and any complaints you receive directly from marketplace users, in a way that complies with your legal obligations; and
     • keep detailed records of how you have dealt with marketplace user complaints and share them with us if requested.

6. Fees
   • We shall be entitled to a fee for each relevant contract entered into during the applicable introduction period For the avoidance of doubt this fee is in consideration of the Job poster being able to advertise on the Lavasource Marketplace and is not based on a successful candidate remaining in the role for any minimum period of time.
   • Our fees are calculated and invoiced as follows:-
     • Permanent Roles Our fees are calculated as a percentage of the annual starting salary of the successful candidate and are invoiced and due (whether invoiced or not) on commencement of the role.
     • Non-permanent Roles For other types of role (temporary, project based, time and materials based) our fees are calculated as a percentage of each payment schedule and are invoiced and due (whether invoiced by us or not) when the relevant invoice in a payment schedule is posted;
     • Unless otherwise agreed in writing with you, you will be charged the percentage applicable at the date the relevant contract is entered into (currently 20% or such other percentage as may be publicised on the Lavasource Marketplace from time to time); and
     • all our invoices will have VAT added at the prevailing rate.
   • Our invoices are due for payment immediately on receipt and should be paid via the Lavasource Marketplace.
   • Interest on Late Payments If you fail to make a payment due under these terms by the due date, then, without limiting our remedies, you shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
   • You shall pay all amounts due to us in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
7. Intellectual Property Rights
   • During the continuance of the agreement between us you may publicise your posts on Lavasource Marketplace outside Lavasource Marketplace, for example, on social media. In doing so you must take care not to in any way suggest that you or your posts are endorsed, controlled or created by Lavasource Marketplace
   • You are not permitted to use the Lavasource Marketplace stylised name or logos either on their own or in combination with another word or use the Lavasource Marketplace name in your social media profile name or photo. You also can’t create content with the same look or feel as that of Lavasource Marketplace.
   • For the duration of the agreement between us you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and publish any content, data or information (including trade marks and branding) you provide to us in connection with you and your posts (your materials) for the purposes of posting on Lavasource Marketplace and operating, improving and marketing Lavasource Marketplace in any media.
   • Condition 10 sets out what happens if someone claims that our use of your materials (as set out above) infringes their intellectual property or other rights.
8. Suspension of posts, Ending the agreement between us and Disputes
   • We can suspend or restrict any individual post you make on Lavasource Marketplace if we become aware, or have reason to believe, that the post doesn’t comply with these terms, (including our applicable policies) or is otherwise unlawful. We can also display a warning to marketplace users about any of these issues (or as required to comply with any regulator’s directions), on or near your posts or your profile.
   • We can end the agreement between us and your rights to use Lavasource Marketplace at any time without prior notice for any of the following reasons:
     • you have not complied with these terms, including the policies referred to in them and your non-compliance is more than trivial or is repeated;
     • you have not paid one of our invoices by the due date;
     • you have become insolvent or you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business or your financial position deteriorates to such an extent that we think your ability to fulfil your obligations under the agreement between us is at risk;
     • we reasonably consider that our continuing to provide services to you could expose Lavasource Marketplace to disrepute, contempt, scandal or ridicule, or would tend to shock, insult or offend the public or reflect unfavourably on Lavasource Marketplace’s reputation or the other marketplace users; or
   • If we decide to stop providing Lavasource Marketplace then we may end the agreement between us but will try to give you at least 30 days’ advance written notice.
   • If you want to complain about our services or the way we have treated you, please contact us using https://lavasource.com/contact and we will try to resolve the issue.
   • You may stop using Lavasource Marketplace at any time. However, the agreement between us will only end once:-
     • any monies due to us have been paid in full;
     • where you are a Job poster, all live posts either contracted or in sourcing stages have been completed and all payments due in relation to such posts have been made;
     • where you are a Job seeker, you have completed all contracted work and all payments relating to contracted work have been invoiced and paid and withdrawn from any active applications; and
     • any outstanding disputes or issues have been resolved.
   • You must (unless we tell you otherwise) continue to comply with these terms insofar as they are applicable until the agreement between us has ended.
   • After the agreement between us ends (for whatever reason):
     • we may remove your profile and all your posts from Lavasource Marketplace, if you have not already done so save that we may keep it live if negotiations for a role are in progress or if there are any relevant contract on which our fees continue to accrue;
     • these terms will continue to apply to any ongoing relevant contract

9. Limitations on Liability
   • When we talk about liability in these terms we mean every kind of liability arising under or in connection with the agreement between us including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
   • Nothing in these terms limits any liability which can’t legally be limited, including but not limited to liability for:
     • death or personal injury caused by negligence, to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
     • fraud or fraudulent misrepresentation;
     • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
   • Except as set out in condition 2,
     • we won’t be liable to you for:
       • loss of profits;
       • loss of sales or business;
       • loss of agreements or contracts;
       • loss of anticipated savings; or
       • any indirect or consequential loss.
     • our total liability to you shall not exceed the platform fees paid to us by you for the use of our services in the preceding 12 months.
   • Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event starts on the day on which you became, or ought reasonably to have become, aware of the event having occurred and expires 9 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
10. Claims and Actions Against Us in Connection With You or Your Posts
    • We’ll pass on to you any complaints we receive about you or one of your posts as set out in condition 4. However, if anyone, including (but not limited to) a marketplace user, any regulator, HMRC, or any third party rights holder, makes a claim or takes any kind of action against us in connection with:
      • content you have uploaded to or otherwise distributed through our systems, including but not limited to your supplier profile, your posts, your communications with marketplace users, advertising, and any omissions or inaccuracies in such content;
      • things we have or haven’t done in reliance on information you have provided (or omitted to provide) to us, including our exercise of rights you have granted to us;
      • things you have or haven’t done including but not limited to any breach of these terms and our policies,

(a third party claim), then you must, at our option and as we request, either help us defend or deal with the third party claim or defend or deal with it on our behalf, in each case at your own expense. If we ask you to defend or deal with a claim on our behalf, you must get our prior written agreement before settling or compromising it or attempting to do so.

• You must pay us an amount (calculated on a full indemnity after-tax basis) equivalent to any liabilities, fines, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and any tax liabilities or third party charges such as brokers’ fees) and all interest, penalties and legal costs and all other reasonable professional costs and expenses we incur arising out of or in connection with any third party claim.

11. Data Protection
    • Further information about how we process personal data relating to marketplace users is set out in our data protection policy. This also describes your data protection rights including rights to object to certain types of processing activity.
    • You and we will comply with all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to either you or us relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and applicable to either you or us.
12. Changes to These Terms and Our Policies
    • We’ll let you know via email or another durable medium about any changes we’re making to these terms (including the policies referred to in them), unless they’re just editorial changes which don’t alter the terms’ content or meaning.
    • Normally we’ll give you at least 15 days’ notice before such changes take effect but we’ll give you more notice if a change we’re making impacts on the way you do things, either technically or commercially (a significant change ). For example, you might need more notice if we entirely remove a feature from Lavasource Marketplace or add a new feature.
    • We won’t give you advance notice if we have to make a change with immediate effect, whether for legal or regulatory reasons or to protect Lavasource Marketplace, our suppliers or our marketplace users from fraud, malware, spam, data breaches or other cybersecurity risks.
    • If you post on Lavasource Marketplace after we have told you about any changes (other than a significant change ), you will be deemed to have agreed to those changes and they will take effect immediately.
    • If you’re unhappy with any changes we tell you about, you can normally end the agreement between us as set out in condition 5. The exceptions are that you can’t end the agreement between us because of a change if:
      • you have posted on Lavasource Marketplace after being told about the change (although this will not prevent you from ending the agreement between us for a significant change ); or
      • you have previously told us that you accept the change.

13. Other Important Terms
    • Governing Law and Jurisdiction
      • The agreement between us and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
      • Each of us irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the agreement between us, its subject matter or formation.
    • Impact of events beyond your or our reasonable control (Force Majeure) Neither you nor we (the affected party) shall be in breach of the agreement between us or otherwise liable for any failure or delay in performing their obligations if such delay or failure results from events, circumstances or causes beyond the affected party’s reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 60 days, the party not affected may end the agreement between us by giving 14 days written notice to the affected party.
    • We can transfer our rights and obligations We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under the agreement between us.
    • You cannot transfer your rights and obligations. The agreement between us and your account with us is personal to you and cannot be transferred.
    • Confidential Information Neither you nor we (the recipient) shall at any time disclose to any person any confidential information concerning the business, assets, affairs, officers, employees, clients or suppliers of the other (the discloser) or of any member of the group of companies to which the discloser belongs, except:
      • to the recipient’s employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the recipient’s rights or carrying out its obligations under or in connection with the agreement between us. The recipient shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the discloser’s confidential information comply with this condition;
      • as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
    • The recipient shall not use the discloser’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the agreement between us. Our confidentiality obligations to you shall not restrict our rights as set out in condition 11.
    • The agreement between us (comprising these terms and the policies referred to in them) constitutes the entire agreement between you and us in relation to our services.
    • Both you and we acknowledge that in entering into the agreement between us neither of us relies on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the agreement between us. Both you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the agreement between us.
    • Except for changes made as described in condition 12, no variation of the agreement between us shall be effective unless it is in writing and signed by you and us.
    • A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
    • A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
    • If any provision or part-provision of the agreement between us is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the agreement between us.
    • The agreement between us does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the agreement between us.
    • Neither you nor we require the consent of any other person to rescind or vary the agreement between us.
14. Defined Terms
    • Terms in bold have the following meanings
    • insolvent means, in relation to either party that it has taken any step or action in connection with:
      • being declared bankrupt;
      • entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring);
      • applying to court for, or obtaining a moratorium under, Part A1 of the Insolvency Act 1986;
      • being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring);
      • having a receiver appointed to any of its assets;
      • ceasing to carry on business;
      • if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction.
    • introduction period means 12 months from the date a role is advertised or sought via the Lavasource Marketplace.
    • Job poster means a marketplace user who is advertising for a role.
    • Job seeker means a marketplace user who is seeking a role.
    • our systems means the Lavasource Marketplace and the other computer systems that support, operate and comprise Lavasource Marketplace.
    • payment schedule means the schedule of payments due under a relevant contract .
    • relevant contract means a contract entered into in relation to a role advertised or sought via the Lavasource Marketplace during the introduction period .
    • role means a position advertised or sought via the Lavasource Marketplace.
    • significant change means a change to these terms which impacts on the way you do things, either technically or commercially. Examples of significant changes might be our entirely removing a feature from Lavasource Marketplace or adding a new feature.
    • third party claim means a claim or any kind of action against us made by anyone, including (but not limited to) a marketplace user, any regulator, HMRC, couriers or any third party rights holder, in connection with:
      • content you have uploaded to or otherwise distributed through our systems, including but not limited to your supplier profile, your product listings, your communications with marketplace users, advertising, and any omissions or inaccuracies in such content;
      • things we have or haven’t done in reliance on information you have provided (or omitted to provide) to us, including our exercise of rights you have granted to us;
      • things you have or haven’t done including but not limited to any breach of these terms and our policies.
    • VAT means value added tax chargeable under the Value Added Tax Act 1994 of the United Kingdom and legislation supplemental thereto or replacing, modifying or consolidating it and including any similar, substitute, or replacement tax on, inter alia, the supply of goods or services in the United Kingdom.

LAVASOURCE MARKETPLACE

JOB POSTER GUIDELINES

1. Are authorised by your organisation to post work opportunities of all types (permanent, fixed term, contract and one-off or ‘gig’ type work packages) on the Lavasource Marketplace and, by doing so, fully commit the organisation to the Terms & Conditions, including fees and payments terms.
2. Ensure that all the information given in your profile and in any posting is accurate, clear and accessible to a global audience.
3. The Marketplace matching is driven by skills, ensure any job posting clearly articulates the key skills you are looking for to ensure best matching results.
4. All renumeration shown and agreed between both parties are GROSS values. Each party is responsible for all and any local taxation.
5. You are responsible for undertaking all appropriate due diligence to assure that the candidate or service provider meets any necessary standards, complies with the appropriate laws and regulations, holds the right qualifications and experience etc. to fulfil the work opportunity.
6. Are not an employment agency or similar. The Lavasource Marketplace enables organisations with work opportunities to directly engage with Job Seekers and is not available for use by third party recruitment of staffing agencies, or other similar intermediaries.
7. Make payment on invoices promptly and in line with agreed payment terms within the Terms & Conditions. Promptly raise any issues with the candidate or service provider and proactively work with them to resolve any queries or disputes.
8. Support the growth and development of the Lavasource Marketplace by providing feedback on functionality, features and user experience of the platform to help us continuously improve the Marketplace to the benefit of all.

LAVASOURCE MARKETPLACE

JOB SEEKER GUIDELINES

1. Are actively seeking work opportunities of any type (permanent, fixed term, contract and one-off or ‘gig’ type work packages) on the Lavasource Marketplace and, by doing so, fully commit to the Terms & Conditions, including fees and payments terms.
2. Your profile is essential, ensure that all elements of your profile are completed, accurate and kept up to date. The Marketplace matching is driven by skills, ensure your profile fully reflects all your relevant skills to ensure best matching results.
3. That the information given in your profile and in any application is accurate, clear and accessible to a global audience.
4. All renumeration shown and agreed between both parties are GROSS values. Each party is responsible for all and any local taxation.
5. You are responsible for conducting any due diligence you feel necessary on the Job Poster.
6. The Lavasource Marketplace enables organisations with work opportunities to directly engage with job seekers and is not available for use by third party recruitment of staffing agencies or other similar intermediaries. Please inform Lavasource immediately if you find yourself contacted by, or through an application engaging with, a third-party recruitment of staffing agencies or other similar intermediaries.
7. All invoices for services provided as must be raised and issued via the Lavasource Marketplace.
8. Raise invoices promptly and in line with agreed schedule. Promptly raise any issues with the Job Poster and proactively work with them to resolve any queries or disputes.
9. Support the growth and development of the Lavasource Marketplace by providing feedback on functionality, features and user experience of the platform to help us continuously improve the Marketplace to the benefit of all.

Acceptable use Policy

These acceptable use standards apply to any material you upload or share to our site or generate on our site (User Content). They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.

You must comply with these standards in spirit as well as to the letter.

Lavasource Ltd will determine, in its discretion, whether any User Content or your use of our site breaches these acceptable use standards.

You may not use our site:

• In any way that breaches any local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

User Content:

• Must be accurate (where it states facts).
• Only contain opinions that are genuinely held.
• Must comply with the law applicable in any country from which it is posted and to which the website is targeted.
• Must not:
  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Infringe any copyright, database right or trade mark of any other person.
  • Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC) or video content not suitable for BBFC classification.
  • Include material that might impair the physical, mental or moral development of persons under the age of 18.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Contain illegal content or promote any illegal content or activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the User Content emanates from Lavasource Ltd, if this is not the case.
  • Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Be pornographic.

Illegal content

In addition, you must not use our site in any way that involves the following:

• Child sexual exploitation or abuse including grooming and child sexual abuse material.
• Hate offences.
• Harassment, stalking, making threats or abuse
• Controlling or coercive behaviour
• Intimate image abuse
• Extreme pornography
• Sexual exploitation of adults.
• Human trafficking.
• Unlawful immigration.
• Fraud and financial offences.
• Proceeds of crime offences.
• Drugs or psychoactive substance offences.
• Firearms, knives and other weapons offences.
• Encouraging or assisting suicide.
• Foreign interference offences.
• Animal cruelty.
• Content very harmful to children

The following must not be uploaded, shared or generated directly on this service:

• Pornographic content.
• Content which encourages, promotes or provides instructions for suicide.
• Content which encourages, promotes or provides instructions for an act of deliberate self-injury.
• Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder
• Other content harmful to children

You must not upload, post, create on our site or share any of the following:

• Content that is abusive and which targets any of the following characteristics: race, religion, sex, sexual orientation, disability, gender reassignment.
• Content which incites hatred against people:
  • of a particular race (including colour, nationality, and ethnic or national origins, religion (including lack of religion), sex or sexual orientation;
  • who have a physical or mental disability; or
  • who have the characteristic of gender reassignment (meaning the person is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person’s sex by changing physiological or other attributes of sex).
• Content which encourages, promotes or provides instructions for an act of serious violence against a person.
• Bullying content.
• Content which:
  • depicts real or realistic serious violence against a person (real or not) or animal (real or not);
  • depicts the real or realistic serious injury of a person (real or not) or animal (real or not) in graphic detail.
  • realistically depicts serious violence against a fictional creature or the serious injury of a fictional creature in graphic detail.
• Content which encourages, promotes or provides instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else.
• Content which encourages a person to ingest, inject, inhale or in any other way self-administer:
  • a physically harmful substance;
  • a substance in such a quantity as to be physically harmful.

Offences

You must not upload, post, create on our site, share or cause any uploading, posting, creation or sharing, of any of the following:

• A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
• A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
• A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
• Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
• A communication that intends to encourage serious self-harm.
• An unsolicited sexual image, including a manufactured intimate image or “deepfake” intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
• A sexually explicit deepfake.

Additional provisions for video content

You must comply with our guidance on use of maturity or sensitivity ratings on video content.

For the avoidance of doubt, for any User Content in the form of video content:

• You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).
• You must not upload a video containing material likely to incite violence or hatred against a group of persons or a member of a group of persons based on any of the following grounds: sex, race, colour, ethnic or social origin, genetic features, language, religion or other belief, political opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Advertising

You must not upload, post, create on our site or share content promoting any services or web links to other sites.

Hidden advertising (where a content creator has been paid or otherwise has an incentive to endorse a product but does not clearly identify the content as advertising) is not allowed on our site.

You must not upload a video containing advertising for any of the following:

• Cigarettes and other tobacco products, electronic cigarettes or electronic cigarette refill containers, and prescription-only medicine; or
• Alcoholic drinks that are not aimed specifically at under 18s and do not encourage immoderate consumption of alcohol.

Any advertising included in a video you upload must not:

• Prejudice respect for human dignity.
• Include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation.
• Encourage behaviour prejudicial to health or safety.
• Encourage behaviour grossly prejudicial to the protection of the environment.
• Cause physical, mental or moral detriment to persons under the age of 18.
• Directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity.
• Directly encourage such persons to persuade their parents or others to purchase or rent goods or services.
• Exploit the trust of such persons in parents, teachers or others.
• Unreasonably show such persons in dangerous situations.

You must use the functionality provided on our site to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising.

Reviews

Fake reviews are not allowed on our service. Fake reviews include reviews that conceal that the reviewer has been incentivised in some way to post the review, or where the review contains information that is false or misleading.