About M6toll
M6toll is the UK’s only major toll road, providing drivers with a faster, smoother, and more reliable alternative to the often congested Midlands motorway network. With around 150 employees, the business plays a vital role in keeping traffic moving and journeys stress-free. As part of global infrastructure operator Aleatica, M6toll combines local expertise with the backing of an international group dedicated to safe, sustainable and efficient transport solutions.
Industry
Transport & Infrastructure
Headquarters
UK
Powered by
Access PeopleHR (HR) & EY (outsourced payroll)
Business Challenge
With just a small HR team supporting a largely field-based workforce, M6toll was carrying a disproportionately heavy administrative load. Their legacy HR and payroll systems had been set up in a very basic way, with little integration, leaving much of the day-to-day work reliant on manual effort.
Key challenges included:
- Heavy reliance on spreadsheets to manage core HR and payroll data.
- Payroll disconnected from HR, creating duplicate effort and risk of errors.
- Manual handling of absence, benefits and compliance checks.
- No employee self-service options, limiting engagement and accessibility for staff.
- Only one FTE dedicated to payroll processing.
- Added complexity of aligning with global parent company Aleatica’s system requirements.
The outcome was inefficient, error-prone processes that drained HR capacity and left little room to focus on strategic or value-added activities.
Our Approach
M6toll turned to Lavasource for end-to-end guidance and delivery. With limited in-house capacity, they needed more than just an implementation partner – they required a trusted team who could take ownership of the project while keeping them fully engaged in key decisions.
M6toll’s requirements from Lavasource included:
- Running a full market assessment and managing the RFP process.
- Coordinating with vendors and parent company Aleatica to align requirements.
- Leading data preparation, system configuration and deployment activities.
- Driving the project forward on M6toll’s behalf, while ensuring their HR team were actively involved in testing and sign-off.
- Providing vendor assurance during payroll outsourcing with EY, including multiple parallel runs to mitigate any risk to employee pay.
- Zero error tolerance to employee pay and experience.
This “complete service package” meant M6toll could implement modern, integrated systems confidently – without overstretching their small HR function.
100%
Of employees now actively use the self-service HR system.
3
Parallel payrolls ahead of go-live, ensuring zero risk.
1
FTE saved – HR free to focus on strategy.
Results
The transformation delivered immediate, tangible improvements for both employees and the HR team:
- A modern HR solution now acts as a single source of truth for all employee data.
- Core processes such as absence management and benefits have been digitised and streamlined.
- Field-based employees can access HR services anytime through self-service and mobile devices – a significant leap forward in workforce experience.
- Payroll was smoothly transitioned to EY’s outsourced service, with multiple parallel runs guaranteeing accuracy and zero disruption to employee pay.
- Reporting is faster, cleaner, and more reliable, thanks to seamless data flows between HR and payroll.
For M6toll’s HR team, the impact has been a step-change in efficiency, freeing up valuable time to focus on supporting employees and driving business priorities, rather than being tied down by admin.
Lavasource gave us exactly what we needed – a partner who could take ownership of the heavy lifting, guide us through vendor engagement, and keeping us involved where it mattered. Their flexibility, expertise and hands-on support ensured everything ran smoothly. The result has been a real success for both our HR team and our employees.
Sarah Loizou,
Head of HR at M6toll
The Future
Looking ahead, M6toll’s parent company Aleatica is considering a global rollout of SAP SuccessFactors. Having built strong trust with the M6toll team, Lavasource is here to provide advisory support and assurance whenever needed – helping ensure any group-led transformation also meets the specific needs of M6toll’s business and employees.
For M6toll, this is more than just another system change. It’s an opportunity to bring previously outsourced and fragmented processes into a more integrated, in-house model. With unified systems and a stronger foundation, the organisation can reduce manual effort, improve reporting, and create an even smoother employee experience – mirroring the reliability and efficiency they deliver to drivers every day on the road.
